COVID-19 Information

FAQ

medtigo Staffing Providers

What level of PPE should health care providers wear to minimize exposure?

The CDC currently recommends all healthcare personnel evaluating a person under investigation (PUI) for COVID-19 or patients with confirmed COVID-19 to use Standard and Transmission-based Precautions as detailed at: https://www.cdc.gov/coronavirus/2019-ncov/infection-control/control-recommendations.html. See section 2 for specific recommendations regarding hand-hygiene and personal protective equipment. As of March 16, eye protection, gowns and gloves continue to be recommended, with face mask or respirator depending on local analysis of PPE supply chain. At this time, CDC recommendations are fluid and frequent review of updated guidance is recommended.

What should I do if I feel the site where I am working is not sufficiently protecting staff from exposure?

If you have a concern, please contact us at support@medtigo.com and we can help you to address it with the clinical site director in real time. At this time re-use and extended use protocols for PPE are in place at many hospitals due to national shortages. We will work with you and the site to assure your safety.

To whom should I report any likely or confirmed exposure to COVID-19?

Send an email to support@medtigo.com to inform us of any likely or confirmed exposure to COVID-19.

Can I work my shifts if I have come into close contact with a patient who has tested COVID-19 positive?

Our sites have the ultimate decision about continuing shift work for providers who have come into close contact with patients with documented COVID-19. In conjunction with CDC guidelines available at: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-risk-assesment-hcp.html for quarantine as well as individual client site policies, we will determine the need to vacate shifts. Careful and reliable use of PPE will help maintain your ability to work scheduled shifts.

Will you help me track my ability to start working again if I am quarantined?

Yes, using standardized tracking protocols, we will record the date of close contact to a confirmed COVID-19 case. Then, in conjunction with CDC quarantine guidelines available at: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-risk-assesment-hcp.html as well as individual client site policies, we will help determine any need to vacate shifts as well as when you can return to work.

Will I be paid for my shifts if I am not allowed to work at our client sites?

Usually our organization is paid only for shifts actually worked, so the same is true for our providers. If any client site has a policy that reimburses us for a vacated shift, we will pay the scheduled provider.

Is there any allowance for cash advances if I am not able to work?

Contact support@medtigo.com if you experience financial hardship as a result of reduced work.

What else can I do to help society and our healthcare community?

We encourage our providers to contact support@medtigo.com if you are able to pick up extra shifts. Several of our client sites have reached out to us requesting additional assistance and are offering emergency credentialing which can be accomplished in days in many instances. We are also offering a comprehensive telemedicine suite of services to our client sites which we encourage our providers to participate in.

What should I do if my travel reservations are affected by flight cancellations or hotel closures?

Contact us at support@medtigo.com as soon as you learn of a cancellation or closure. We will work to find an alternative. We work with travel industry professionals and we will work to find you an alternative.

RESOURCES

medtigo Staffing Providers

What resources do you recommend for reliable information?

We recommend the following sources for reliable information. The CDC offers a practical guide for risk assessment and management of healthcare providers exposed to a COVID-19 patient. They also offer standardized recommendations for PPE when caring for patients with documented or suspected COVID-19. Although dated at this point to some degree, this Grand Rounds presented by the Greater Boston Consortium for Pathogen Readiness is worth watching at: MGH Grand Rounds presented on March 12, 2020.

How can I cope with the increased stress and anxiety I am feeling?

As a medical profession we are being called upon to rise to the challenge society faces, but we are individuals ourselves with personal needs. We want to encourage our providers to be aware of their own state-of-mind and use resources such as Headspace to help with stress and anxiety levels and to seek additional help if necessary.

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